No Free Returns

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Stand-Out.net www.stand-out.net
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frags27's review of Stand-Out.net www.stand-out.net

“No Free Returns”

★★☆☆☆

written by frags27 on 06/01/2012

I bought as a Xmas Present the Jack & Jones Men's Preston Varsity Sweatshirt which was a designer item and cost £32. I bought the item in extra large as my fiance' usually has large to extra large. The item was too small by a long way. This is the first time any item has not fitted in extra large. There is no way this is an extra large item it doesn't look against other extra large items anywhere near the same. We decided to return the item as there was no bigger size however we had to pay returns postage it wasn't free. It cost almost £4 to send back and you didn't refund this back. I was not only diappointed with the item but very angry at being £4 out of pocket to return, why is it not free returns you cannot buy in the high street so you have no other option than to buy online so it should be free to return. For this reason until you offer free retruns like other clothes outlets I wouldn't even consider using again.

  • Jack & Jones Men's Preston Varsity Sweatshirt £32.00

    Goods purchased & cost

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  • Quality of website

  • Value For Money

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Guest's Response to frags27's Review

Written on: 08/01/2012

Hi there,

Thanks for your feedback. We appreciate customers leaving their honest opinion on our service and we try to do our best to improve the website. We are actually going to introduce free returns - but this is currently being setup and will hopefully be in place within the next few months.

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Standout's Response to frags27's Review

Written on: 09/01/2012

Thanks for your feedback. We appreciate customers leaving their honest opinion on our service and we try to do our best to improve the website. We are actually going to introduce free returns - but this is currently being setup and will hopefully be in place within the next few months.

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