Fraudulent & Unhelpful

★★★★☆
4.3 / 5
86% of users recommend this
  • Customer Service

  • Quality of website

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Garrett331's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

★☆☆☆☆

“Fraudulent and Unhelpful”

Written on: 14/12/2017 by Garrett331 (1 review written)

This company are at best poor at customer service, and at worst fraudulent and criminal. They took my money for Contact Lenses and failed to send them. Now been waiting over three weeks. Have had to raise a refund dispute with PayPal to get my money back.

Avoid if you actually want what you purchase.

  • Contact Lenses - £65

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 19/12/2017

Dear Valued Customer,

I am terribly sorry to hear that you have not receive your order with us. I apologize for the inconvenience this has caused you.

I will check it for you and make sure any issues will be resolve in timely manner. Unfortunately we cannot locate your order with the information provided on this review.

Please send an email for my attention with your Order details. I hope to hear from you soon.

Best regards,

Ben
Smartbuyglasses

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