Appalling customer service, sluggish, incomplete refund.

S Buckinghams - www.sbuckinghams.com
★★★★☆
4.4
88.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

RalphLamb379's review of S Buckinghams - www.sbuckinghams.com

“Appalling customer service, sluggish, incomplete refund.”

★☆☆☆☆

written by RalphLamb379 on 05/11/2015

Sold me a faulty item (a locking briefcase that could easily be opened when supposedly locked). It took them 4 months (and countless emails) to refund me my money, despite trying to claim the product wasn't faulty, and trying to wheedle their way out of a refund at every turn.

Under the Distance Selling Regulations, they are also required to refund me the return postage (as they sold me an item that was not fit for purpose), yet I am still chasing them for it, 7 months after my purchase, and receiving nothing but silence.

If I could give them 0 stars, I would. They have been nothing but stress and hassle over something that should have been a lovely birthday gift over half a year ago.

  • Leather attache case, £64

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Was this review helpful? 0 0