28 days for a refund to be processed.

1.7 / 5
21% of users recommend this
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Guest's review of River Island www.riverisland.com


“28 days for a refund to be processed.”

Written on: 05/01/2014

I returned an unwanted item on 20th Dec, by tracking the return I could tell they received it back on 30th Jan, still no refund back to my paypal, when I contacted them I was told it is up to 28 days for a refund, I am sure they will make a few quid in interest by keeping hold of funds for as long as possible, how is this legal?!!!!

  • Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

Jaynedavies57's Comment

Written on: 28/07/2014

I have just experienced the same problem with River Island. I telephoned and emailed to check whether my returns had arrived, but was given the same message, to allow 28 days. I recently had a partial refund of £40, but I should have had £60 because I returned 3 tops. Following a query into this and attaching 'proof of purchase' to the email, River Island have informed me that the weight corresponds to 2 items being returned. I am outraged. As a regular on-line buyer, I have never had this problem. I will never shop at River Island again.

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