Never Again

1.7 / 5
21% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

CiCiLo's review of River Island


“Never Again”

Written on: 24/10/2013 by CiCiLo (1 review written)

I placed an order online on 20th October 2013 selecting next day delivery and it is Thursday and still no items!!! This is v disappointing as I needed the items for an interview on Wednesday!
I called on Wednesday to see where my items are an RI told me that a batch of orders dispatched have basically been lost!! They take no responsibility for the and are blaming DPD (I see from other reviews that this has happened before so can I ask why are they still using DPD? Maybe because they do not practice customer care once they have taken payment!!!)
I asked when I sould expect to receive this order and will they be re processing orders to all the perople who have paid and have not yet received any items and they said NO!! The customer would have to fill in a claim form to say they did not receive the items and wait for that to be processed before they will dispatch a duplicate order(Im sorry but is this our fault? NO!!) So I the asked could I have a refund as I no longer need these items? and I was told NO!! So i am £120 out of pocket and have no items!
River Island you really need to clean up your act!! Thank goodness ASOS got a replacement dress to me over night with no issues!!

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