Next Day Promised, end of next day still in warehouse....

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phillip_craswell's review of Republic - www.republic.co.uk

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“Next Day Promised, end of next day still in warehouse....”

Written on: 04/12/2012 by phillip_craswell (3 reviews written)

How amazed was I when looking last minute for a gift for my partner to find that republic.co.uk offer free next day deliver if order is placed before 5pm and over £60. Too good to be true, well it turns out it is...... 17:30 on the day of delivery and after having spent all day at home waiting I finally decide to call them. "Sorry Sir your order is still in the warehouse due to a backlog of orders and will be with yo tomorrow", the only issue being no one is here to collect for the next 2 days and my partner goes away for Xmas before it will be delivered.

OK can I cancel the order, no sorry Sir,
OK can I choose a redelivery time, no sorry Sir,

What can I do? Well I can wait for them to attempt delivery tomorrow, although I know I wont be in, then attempt to arrange a redelivery with them direct........

Yet another example of a large company taking the p@@# out of the customer, should have gone into town and done the shopping the old fashioned way...

Avoid republic folks, totally useless.....

  • Various clothing items

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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