Philip Morris & Son Reviews - www.philipmorrisdirect.co.uk

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★★★★☆
4.2 / 5
80% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Philip Morris & Son www.philipmorrisdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling”

Written on: 22/11/2017 by KaylinBlevins (1 review written)

Ordered an item with estimated delivery of 5-10 working days. After 8 Days I phoned to check about Delivery. Was told it was not in stock but would be delivered to me two working days later. Phoned the next day to see if it had been dispatched, was asked for my mobile phone number and they would call me in 10 min, All I got was and Email saying Estimated delivery would be another week. When I phoned to complain I was told 'well its all in our Terms and Conditions' Take your custom elsewhere… Read Full Review

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★★★★★

“Super Customer Service!!”

Written on: 10/02/2014

Ordered some dishes online - delivery was very fast and delivery arrived within three days of order. The bottom plate was shattered during the delivery process. Called their customer service line and another plate was dispatched immediately and arrived the next day!! Fantastic customer service… Read Full Review

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★★★★★

“Amazing company”

Written on: 11/09/2013

I ordered an Antler cabin case at 2.30pm yesterday,by 'phone. And all my questions were answered by customer services who were very helpful and polite.The case arrived at 9am today.Great value and a superb experience.I will certainly use this company again. Thank you everyone… Read Full Review

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★★★★★

“Lafuma Futura recliners”

Written on: 06/06/2013 by 1seagull1 (1 review written)

Excellent service...ordered 2 recliners late on a Monday but system did not complete order. Next morning had an email advising me of the system fault and reassurance no payment taken. By that morning price had increased from night before but, without hesitation, they offered to meet that price. Even better the recliners arrived the following day and was given a 1 hr time slot for the delivery… Read Full Review

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★★★★★

“Ordered at midday & parcel arrived at 8am next day!”

Written on: 19/12/2012 by only1deano (2 reviews written)

I bought a Barbour jacket, Barbour scarf, Musto gloves, Arthur Price knife set and some Manor fireside accessories. Their website estimated each item for delivery as 2 working days. That was on Monday about midday when I placed the order and I had an email about 4.30pm the same day to say my parcel was on it's way. I was very impressed at this and happy that it would be with me in 2 days. At 7am on Tuesday morning I had a text letting me know that my parcel would arrive between 8.01am and… Read Full Review

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