Order never shipped.

Click here if this is your business
★★★☆☆
2.8 / 5
44% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

blackhawk0093's review of Outdoor Mania - www.outdoormania.co.uk

★☆☆☆☆

“Order never shipped. ”

Written on: 05/08/2014 by blackhawk0093 (1 review written)

Cancelled my order because it was "sorry sold out" - that was the only message I received. Surely they knew the item was out of stock before I ordered? This is simply not an acceptable practice for any business. I am now scrambling to find replacement gear in time for my trip, and have to deal with having a costly hold on my credit card (to their credit, they never charged it, but there is a pending transaction which results in a reduced amount of credit I can use). I can't believe I didn't at least get a personalized and sincere apology and explanation. My trip is in jeopardy and all I get is a three word 'explanation/apology'? Would never shop with again.

  • Gelert solo tent

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0