Read this before you buy from Next online !!!!!!!!!!!!!!!!!!

Click here if this is your business
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Next


“Read this before you buy from Next online...”

Written on: 24/09/2012

Sunday 16 September : Ordered a pair of shoes at Next online for my daughter's school dance. Doubted whether order had actually gone through as no 'end screen' confirming order nor separate order confirmation e-mail.

Monday 17 September : cost of shoes charged to our credit card.

Thursday 20 September : Phoned Next online and queried order status - "yes, shoes ordered, will express deliver to local store for next day collection; you won't be charged until shoes are despatched".

Friday 21 September : Visited local Next store - no shoes and no information as to when delivery would be made".

Saturday 22 September : text received from Next - "very sorry, unable to express deliver to store but will send text to tell me when to go to local Next store to collect".

Monday 23 September : Phoned Next - "no stock of these shoes in our warehouse". I demanded my money back - "payment would not have been taken until shoes despatched".

Tuesday 24 September : I sent an e-mail to Next requesting someone contact myself - no response.
I phoned Next again - "confirmation that there are no shoes in stock, cost of shoes would be refunded to my Next account". I demanded a full refund back into my credit card account - "yes, we will do that".

When I read all the other reviews of shockingly poor service I was furious that I had even bothered trying to buy anything from Next - and I certainly won't bother again !! Shocking service and systems in this day and age when other online vendors have such efficient processes.

  • Goods purchased & cost

  • A few weeks late


  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0