5 weeks & still waiting

Click here if this is your business
★★☆☆☆
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Next www.next.co.uk

★☆☆☆☆

“5 weeks and still waiting”

Written on: 22/06/2011

I purchased some shoes on the 19th May 2011, they arrived the next day but were the wrong size. So I went to next store and returned them and asked if they could order me the right size. I was informed that I could only order them online. So on the 23rd May 2011 I re-ordered the right size to be told they would be with me by the 6th June 2011 as they were awaiting stock. I waited until the 9th June but no shoes arrived. So I called Next who made me speak to 3 different people and said they are in the warehouse and will be with me by next week (14th June) Again the 14th came and went and i had no shoes or no cntact from Next. So again I called on the 15th June where i was told that they dont have a actual date but in a week. The conversation went on and on and after half an hour of me complaining they offered me 10% off when the product arrives but I would have to call them again to get 10% refunded. I agreed. Its now the 22nd June and I have had no contact from Next explaining whats going on. I have decided to cancel my order as 5 weeks for a pair of work boots and false information is not what i want to pay for. The customer service I have received is awful.

  • Ankle Boots £53.99 including delivery

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0