written by on 30/06/2013
extremely dissapointed that they handle returns so poorly. NEVER AGAIN WILL I BUY FROM THEM and definitely advise people to not deal with them. There are other companies that are much better at assisting customers when handling returns such as my-wardrobe.com and shopbop.com.
Their claim for handling it so poorly was that they were shipping to Norway, but I have bought from the two companies listed above and the second one is based in the US and I was fully refunded (including duties and taxes) when I was not satisfied with the item.
I was out of close to $200!!!!!!!!!!!!!!
As rated by our community of reviewers
Pelchellusa's Comment
Written on: 30/06/2013
was contacted by a senior representative afterwards very attentive to my needs and willing to explain in detail the issues with customs and duties paid to the norwegian govt. I was happy that my concern was taken seriously and that the issue i faced will be put forward to management for them to disclose for customers in the future. I was also given a €50 store credit thus I am willing to give NAP a second chance.