ORDER ONLINE AT YOUR PERIL!

Click here if this is your business
★★☆☆☆
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Miss Selfridge www.missselfridge.com

★☆☆☆☆

“ORDER ONLINE AT YOUR PERIL!”

Written on: 26/01/2013

Ordered a dress for a birthday present, paid for nominated deliver date and put delivery to my workplace, the delivery date came and went. When I checked the tracker it said that delivery had been attempted at 15.47, my workplace was open and I was still there. I contacted Customer Services by email (did not get a response) then managed to speak to someone two days after my nominated delivery date, he said that there was restricted access to the delivery address! I have no idea what that means, I asked if the parcel could be re-directed to my home address, he said he would arrange this. I waited in all day and at 6.20pm called customer services again and demanded to speak to a supervisor, eventually Kate came on the phone and said that they could not re-direct to my home address, she said that she would put a call in to Courier and they would have to respond within 4 hours; at 10.20am the next day (Saturday) Kate telephoned me to say the parcel would not be delivered until Monday morning, this being two days after my friends birthday! I asked her for an address to complain to, she said to email, when I said they do not reply to emails, she said that there was a back log. In frustration I hung up on her.

  • Dress £40

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0