Menlook Reviews - www.menlook.co.uk

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Latest Reviews

★☆☆☆☆

“STILL AWAITING REFUND 4 MONTHS LATER”

Written on: 15/04/2017 by esmejaye1 (3 reviews written)

4 months ago I made a large order from Menlook of clothing for my boyfriends christmas presents. One t-shirt did not fit him so I contacted menlook to request to return that particular t-shirt. They seemed happy for me to return the item for a full refund and provided me with a return label but did advise me that a refund make take up to 21 days. It has now been over 3 months since I sent the item back using the provided labels and I have not received a refund or even had acknowledgement of the… Read Full Review

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★☆☆☆☆

“STILL AWAITING REFUND 4 MONTHS LATER”

Written on: 15/04/2017 by esmejaye1 (3 reviews written)

4 months ago I made a large order from Menlook of clothing for my boyfriends christmas presents. One t-shirt did not fit him so I contacted menlook to request to return that particular t-shirt. They seemed happy for me to return the item for a full refund and provided me with a return label but did advise me that a refund make take up to 21 days. It has now been over 3 months since I sent the item back using the provided labels and I have not received a refund or even had acknowledgement of the… Read Full Review

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★☆☆☆☆

“STILL AWAITING REFUND 4 MONTHS LATER”

Written on: 15/04/2017 by esmejaye1 (3 reviews written)

4 months ago I made a large order from Menlook of clothing for my boyfriends christmas presents. One t-shirt did not fit him so I contacted menlook to request to return that particular t-shirt. They seemed happy for me to return the item for a full refund and provided me with a return label but did advise me that a refund make take up to 21 days. It has now been over 3 months since I sent the item back using the provided labels and I have not received a refund or even had acknowledgement of the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 09/04/2017 by 18Vaughan (1 review written)

Returned an item 6 weeks ago in UK, still awaiting a refund, still no response to 5 email enquiries in relation to the (lack of) refund. States that you will receive a reply within 2 days but I have been waiting over 2 weeks for a response. Phoned their support phone number.. guess what.. 'temporarily unavailable'.. Still awaiting some sort of feedback, not to mention my refund. Very annoyed!… Read Full Review

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★☆☆☆☆

“Rude and careless customer service representative ”

Written on: 25/02/2017

Put much higher price then you actually paid for the item on custom declaration form , and they put this wrong price in Euro. As a result US custom put high duties. DHL hold the package, calling to customer service gives you impression that company run by the rude and careless people,who are definitely ruining the reputation of Menlook. Advertised 20 % coupons impossible to apply . Reading all recent reviews will give you one advice - just avoid business with Menlook. Or may be you are looking… Read Full Review

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★★★★☆

“slightly concerend due to reviews, but happy in the end.”

Written on: 07/01/2017 by Dominick225 (1 review written)

After reading reviews about Menlook some of which were negative, I was slightly nervous to order a jacket just before christmas that Menlook had reduced in their sale. However, it was such a good deal that I decided to take the risk. Not only was the jacket reduced in price, but I also got £15 off for a first order. Too good to be true I wondered? Well, ultimately the jacket arrived all ok 4 days later and I was very happy with it. So Menlook delivered exactly what they promised. However… Read Full Review

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★☆☆☆☆

“Fine until you need to return something!”

Written on: 29/12/2016 by anniamp (1 review written)

Awful returns system takes weeks and weeks to get a refund! They offer a free CollectPlus service but this is apparently only to a U.K. Pick up point from whence they VERY occasionally collect and ship the items back to France. I've contacted them via their website three times in the last four weeks and not had a single response! NONE of this returns information is on their UK website.... I've checked very carefully and it says nothing about having to wait till your item arrives back in France… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 04/12/2016 by Semajj159 (1 review written)

Ordered items and they arrived in a few days. Checked my bank statement and found they have charged me twice! contacted them just, for them to tell me i ordered it twice even though i only have one email with one order number, and it has been delivered!!! I have only received the items I originally ordered and why would they take money out AFTER i have SUPPOSEDLY received the goods!!!!.....Seems like rubbish customer service and doubt i will get my money back!!....check you bank statements… Read Full Review

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★★★★★

“Fabulous service, Great response, Faultless experience!”

Written on: 30/11/2016 by r1ch4rdL (1 review written)

I felt I had to leave a review for Menlook, to say how delighted I was with the fabulous customer service I received with my recent order. The product was delivered very quickly, was packed well and every aspect of the order was completely faultless. I can't speak for the experience of others leaving poor reviews, but I have no reservations in recommending Menlook to anyone. Great products, competitive prices, quick delivery and responsive customer service..... it really doesn't get any better!… Read Full Review

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★☆☆☆☆

“Avoid - slow to refund orders (still waiting)”

Written on: 22/08/2016 by 480Berry (1 review written)

Ordered a bag for shipment to the Channel Islands. The website allowed me to select Jersey as the country, yet I received an email a week after ordering to say they were processing my return. I never received the item and contacted Menlook. They stated they do not ship to Jersey, and would refund me. This was frustrating, but acceptable. Two weeks later, I am still awaiting my refund. I would avoid Menlook and not recommend them… Read Full Review

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★☆☆☆☆

“They sent me the wrong sized shoes. I sent them two...”

Written on: 15/02/2016 by jeAtkinson167 (1 review written)

They sent me the wrong sized shoes. I sent them two messages via their account feedback process. Heard nothing for two weeks despite them saying they would answer within two days. I then used the account to arrange a return via their collect plus service. Two weeks go by and no answer and no refund. Today I recieved a message saying sorry they’re been busy! Please can I take some photographs of the shoes... errr, I’ve returned the goods via your service two weeks ago, how as an commerce… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 07/02/2016 by Rasmussenuq317 (1 review written)

Impossible to communicate and correspond with these guys. They don't even sell you the product it comes from France. No returns labels offered so it is going to cost me £13 to swap. I was made unaware of all of this. Do not buy. Compared to my usual online shopping experiences this is untruthful. Inefficient and very costly. Avoid… Read Full Review

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★☆☆☆☆

“menlook review”

Written on: 09/01/2016 by menlookreview (1 review written)

waiting like 14 days to process my return and nothing, support do not reply eiter!!! Very BAD!… Read Full Review

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★☆☆☆☆

“take money by deception ”

Written on: 01/09/2015 by HaydenGordon (1 review written)

i ordered three pairs of jeans to only get one, i informed menlook and the asked if my parcel was damaged which i said no to (being honest) they said they looked into this and the parcel weigh being sent was 2.3kg so i must have got three pairs of jeans, i again said i got one, they then sent a picture of two pairs of jeans in a box and said this was my orders claim that was that and they could take my order no further, shocking service and if i had lied and said the package was damaged would… Read Full Review

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★☆☆☆☆

“Will Never Use Again. Worst Service Ever. ”

Written on: 18/01/2015 by AdonisHackett398 (1 review written)

I ordered a jacket online that was £640. As is usual, the bank freezes that money immediately so that it is in your account for the purchase. So far, all straight forward as they had offered a jacket for sale at a price that I accepted and I completed the order. The next day I receive an email asking for personal documents: a copy of my driving licence and a copy of my bank card. I understand that this is for ID checks but I have never been asked for this from any other retailer and I was… Read Full Review

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Dunnadunstan's Comment

Written on: 26/04/2015

You're a lawyer,yeah right! Your grammar is appalling and you cannot spell correctly either.

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★☆☆☆☆

“overcharged”

Written on: 08/01/2015 by yiCobb325 (1 review written)

Attracted to their offer of 10% discount if you subscribe to their newsletter.However,after buying a tracksuit for £181 they refused to give the discount.Complained to them several times but got nowhere.Very poor approach to customer-beware if you buy anything from them!… Read Full Review

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★☆☆☆☆

“Glitch they say will refund me as can't complete my order ”

Written on: 11/11/2014 by Stacey23poole (1 review written)

I ordered £400 worth of clothing and shoes I had a discount code and my total was £150 so I payed this Friday via debit card the company then emailed me Saturday saying there had been a error and they can't complete my order due to GLITCH . They said I would receive a full refund within 48hours the payment I made to them cleared on Monday it's And I still haven't received my full refund I emailed on Monday at 6am it's now Tuesday 6.30pm and Still no reply to my email ?? I am going to the… Read Full Review

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★☆☆☆☆

“Totally incompetent”

Written on: 10/01/2014 by varge89 (1 review written)

I received a jacket from menlook as Christmas present. There was a fault with stitching so I tried to arrange an exchange. The online form only allowed an exchange to a different size. I called the number for the France but nobody picked between Christmas or new year. Either they on holiday or on strike. In the new year I got through to someone who told me that they didn't have a defined process for exchanges for the same size. Despite, this I arranged pick up through UPS and customer service… Read Full Review

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Danchair's Response to varge89's Review

Written on: 06/05/2014

Any luck with your refund? I've been waiting about a month since sending items back and have had no response whatsoever.

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Mmnel's reply to Danchair's Comment

Written on: 05/09/2014

I sent items back to them and they sent them back to me. These people are absolute liars. Once they have your money... too bad for you. Good luck.

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★☆☆☆☆

“Rubbish- Sort It Out - Extra Charge for using PayPal”

Written on: 30/12/2013

Ordered from here and like others am still waiting for my parcel to arrive. The tracking says it is still in France I could of push biked over to France and back to collect the item 3 times in the time I have waited. Beware they will swindle you out of money as a previous review said they charge you an exchange rate and I received the same rubbish answer for the Menlook customer service team that the order states it's in euros. It's strange that they like to keep saying this as I have screen… Read Full Review

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★☆☆☆☆

“Really Poor Service”

Written on: 21/12/2013

Don't believe the returns policy for menlook.com. They will make sure you only get offered an exchange, they will never refund your money even if you return the items within 7 days. They will just say they received it later than the 7 day timeframe. The item I bought was a Jacket which came damaged also. Still did not refund! Don't waste your time on Menlook.com … Read Full Review

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