slightly concerend due to reviews, but happy in the end.

After reading reviews about Menlook some of which were negative, I was slightly nervous to order a jacket just before christmas that Menlook had reduced in their sale. However, it was such a good deal that I decided to take the risk.

Not only was the jacket reduced in price, but I also got £15 off for a first order. Too good to be true I wondered?

Well, ultimately the jacket arrived all ok 4 days later and I was very happy with it. So Menlook delivered exactly what they promised.

However, I would say that communication with their customer service department and the Menlook website, left me feeling that the negative reviews initially were justified. First of all, the website said my order was 'in preparation' for 3 days after I had placed my order. I learnt later that the jacket had actually been shipped after 2 days, but the website didn't reflect this at all. I also never received any tracking email or confirmation of shipping.

On the 3rd day after my order, my order appeared to have been cancelled in the 'my account' section of the website! ?? I was assured by the customer service people that this wasn't actually the case.

When I made calls to the customer service people, they didnt seem to know what was happening in the warehouse. I understand the warehouse is in France, and I got the impression the customer service people were in the UK. Perhaps they didn't have much more knowledge of what was happening at the warehouse than I did.

On the positive, I can say that the customer service people I spoke to were very polite, and I was in telephone and email communication with them. And the jacket that I received was well packed and exactly what I wanted, in its original plastic packing from the manufacturer with tags attached.

So thanks Menlook, I will use you again, but please give some attention to your website and communication. I can understand how this might make people give bad reviews.

In the end for me I was happy, and very happy with the jacket.