Very poor service

Click here if this is your business
1.9 / 5
24% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

birdog26's review of Menlook -


“Very poor service”

Written on: 19/11/2013 by birdog26 (1 review written)

Very shady company to deal with.
I ordered some Tan Grenson Boots, which the website claimed would be delivered in 5 days, in reality it took 2 weeks.
When the package did eventually arrive it contained Black Boots and not the Tan ones that I ordered.
This is where the shady practice comes in, on the order confirmation page which I checked on numerous occasions to check on the progress of the order, it showed a photo of the Tan Boots, but as soon as I had taken receipt of the package, the photo changed to show a Black pair of Boots.
A mistake I can cope with! but to change the photo when they did, as far as i am concerned shows a wilful attempt to decieve.
Now I have looked at various reviews of the company, sending the Boots back for a refund seems like a very risky proposition also.
I would never use this company again.
A more truthful delivery time stated would also have been appreciated.

  • £196 Grenson Boots

    Goods purchased & cost

  • Up to a week late


  • Quality of website

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0