Unbelievable terrible service, not sure how they survive!

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Guest's review of Jacamo - www.jacamo.co.uk


“Unbelievable terrible service, not sure how they survive!”

Written on: 13/03/2013

I'm a 36 year old man and I ordered a flintoff jacket and shirt. What I got was a womans size 36 bra and dress. I rang them up they apologised and said they would get the jacket sent back out but the shirt was now out of stock!!!!!!

They sent a courier to me to collect the the bra and dress. I got a receipt from the driver. The parcel looked big enough this time so I didn't think anything of it. This time however they had sent me a large womans jacket with a lovely floral print on it!

I rang them again, this time I told them I wanted my account closed. A second driver collect said womans jacket and again gave me a receipt.

A month later I get a statement showing my account still open and I'm being charged. I email in to be told that they were waiting for my parcel to be returned before the computer would take it off the system. I said well how will the computer remove the jacket when you get it back when I have never had the jacket to send back to you???

I have now hod several curt and standard replies none of which make any sense whatsoever. In the last one suggesting that normally they only allow 14 days to return an item but are making an exception in my case!!!!!!!

I DIDN'T RECEIVE IT ((((((((argghhhhh))))))

I am now due to make a min paymet on the 28th of Jan to my account as its still showing. I will be handing this to my legal representation!!

  • Jacket £90

    Goods purchased & cost

  • On time


  • Customer Service

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