Bought a pair of jeans online. Its very tricking when it comes to my waste size especially with jeans, however these guys nailed it and it fits perfectly. Will be buying online again.

I've ordered three times with Gap. They kept sending me the wrong sizes. I ordered children's clothes but every time instead of an L arrived and M, instead on an XL they've sent me and L, and so on. As I order from abroad sending back is always expensive and does not make much sense. Anyway, ordering is easy but when the parcel arrives better check carefully the size of the items sent. For a big company like Gap its online shop service and handling is very poor and far away from being professional. When ordering the least you can expect is that you receive the items in the size you ordered them. I don't use Gap online anymore as the experiences have been too bad.

This is ridiculous! I ordered something online and they put a hold on my account and then put through the "new" amount as well. So now they deducted the new order total from my account and have not released my original money, which they said could take up to 30 days. The man I spoke with Seth, was rude and made me feel bad for wanting my money back. He did nothing to try and save a loyal customer. I have made the decision that Gap and Gap.com will NEVER get another cent of mine. I used to only buy gap jeans, but i will now have to find somewhere else to go, since they treated me poorly and extremely rudely. The first two ladies Donna and Jamie were extremely nice and tried to be as helpful as possible; Seth was just a pr***

Friendly helpful staff at Hampstead Branch. The display was adequate and the quality of the clothes is good value for money. Bought two Merino sweaters for around £80 which is extremely good value.

Over the years I have gone through different tastes and a part of me always considered GAP to be for older people and not as "cool" as TopShop and alike. How very wrong I was. After going into the store when I saw a 60% off sale I brought myself some jeans and they are the best I have ever had in terms of quality and fit they are out of this world :) When I got the jeans they asked me if I wanted to sign up to get the GAP newsletter and emails which contain offers and such, I accepted even though I hate spam because I also love a bargain :) I got an email last week with 25% off all ladies clothing. I used the website for the first time that day and can say that it is the best experience I have had of cloths shopping on-line. Much better than the TopShop website that I find clunky and not very user friendly. Check it out, you wont be sorry :)

I feel compelled to write this Gap.com review as ordered 2 jumpers from Gap over 10 days ago and I have still yet to receive them. This is mostly because they use the very dodgy delivery company Yodel (please look up their reviews - 1029 reviews and 1 star!). They initially failed to offer to look into why the delay had occured then once they did gave me false promises and now as one of the items has sold out they are currently trying to fob me off with a refund. I have spent a lot of my precious time chasing them and am still no nearer to a satisfactory solution to myself. I cannot emphasise how bad their service is and want to warn any potential customer of the problems they may experience by dealing with these amateurs. I can only hope this very negative review of Gap.com will make them sit up and take notice of me as they do not seem to care about their customers and give the impression that although they say the right things they do not deliver on their promises. I have wasted so much time and energy trying to get answers but each time I contact them I get a different person who seems to attempt to deal with the problem in a different way, all of them unsatisfactory. At the time of writing this review I am still awaiting my goods and they still have my money. BE WARNED DO NOT DEAL WITH THIS COMPANY, YOU WILL REGRET IT!!