rubbish

I purchased a Item what cost £80 from this company which didnt fit so i sent it back which cost me £8.95 then days days later I received the jacket back with a letter saying that the jacket didnt have its tag on, but when I first received it the tags were already off and just in the bag and they also said the garment smelt stongly of tobacco which is total nonsense and just an excuse as all I did was try it on and then I packed it and sent it back.so when I received the jacket back I phoned them to complain and they didnt want to know, so I rang trading standards who told me it hwas basically a joke and to email or write to them again which they give me some information into what to write, so I emailed them all this and they wrote back saying they would get a director to contact me but I am still waiting,Ive sent several emails since and every time I send one I get an email back stating theres a sale which I think there having a laugh at my expense.so Me personally wont be buying anything else from this joke of a company.