Excellent customer service

Click here if this is your business
★★★★☆
3.7 / 5
71% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Suziecuddles's review of Evans Online www.evans.co.uk

★★★★★

“Excellent customer service”

Written on: 29/05/2012 by Suziecuddles (1 review written)

This is the first time I have felt compelled to write a review on any shop sites.
I visited The Evans store at Cribb Causeway Bristol 586 on Fri 25th May to get some much need underwear, while I was there I tryed on a couple of dresses after being told previously in a different Evans store I was a busty shape I would give it a go and to be honest they looked terrible I must admit I felt very dispondent, I dislike trying on clothes at the best of times.
I am usually size 28.
While I was paying for my goods I spotted another dress and commented to the saleslady she told me to try it on, I said no and explained my experience, she then told me that just by looking at me I was not a busty I was an apple shape and she persuaded me to try the dress on and could she come a look when I had the dress on as she had not seen anyone else try it on, so I picked up a size 28 tryed the dress on and she came and saw. Not only did she advise me that I had the wrong bra on and got me another bra to try a cup size bigger that I would normally have and a smaller size dress. wow I thought it looked compleatly different, she then asked if I had any figure hugging knickers that come upto under your brests, I tryed a pair on and after the struggle to get them on it was so worth it, they dont roll down and are so comfortable. She then got a smaller size dress, and well what can I say I felt like another woman, my friend who I was with was amazed with the difference. While in the fitting rooms there were 2 other ladies who went on a purchased more than they had in fact gone into buy, we all had such a fun time trying things on which never happens. Needless to say not only did I buy the dress 2 sizes smaller than I would have normally I also brought the bra and sucky in (as I call them) knickers. I felt wonderful for the first time in ages. So after all that I want to say a very big THANK YOU to Kerry at the Cribbs 586 branch for her excellent sevice and advice she is a credit to Evans and your customer sevice training dept, Kerry probably understood more as she is a larger lady herself. Thank you Kerry you made my year!!!!!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0