Appalling customer service

Click here if this is your business
Dorothy Perkins www.dorothyperkins.co.uk
★★☆☆☆
1.8
From 152 reviews
22.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Dorothy Perkins www.dorothyperkins.co.uk

“Appalling customer service”

★☆☆☆☆

written by on 23/11/2011

I paid extra for selected day delivery. Parcels always arrive with me for 11am. I contacted Dorothy Perkins four times late afternoon asking if they could let me know where my parcel was. I was told they would be contacted and she would call me back...didn't happen. I was then told they couldn't do this when I called again, this is not true. I called again and she put me on hold whilst she contacted the delivery company for 15 minutes then the line went dead. I contacted them again and this time was personally put through to a supervisor...but oh no I was just left holding on the phone again for 15 minutes without contact. I have always worked in the customer care industry and this is by far the worst customer service I have received in the last 10 years. I can see why they aren't doing well because people buy off people.

  • Black Dress

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account