I Ordered a pair of glasses, and of course they take your money straight away, any business worth their salt would take your money after they made the product. They then say everything is good to go, then they say the glasses are out of stock and to choose another pair, which incidentally are triple the price of the ones I picked. Or I could cancel. So sensing something to make you spend more money, I cancelled. Four emails later I'm still trying to get my money back. Terrible Customer Service. I would strongly warn you to avoid these people like the plague. I'm still fighting to get my money back, which they keep promising but which never materialises. My next port of call is Citizen Advice, Trading Standards, and my bank. I've had it with them. AVOID!!!!!

An opticians with a difference. They have no idea what varyfocals are.Paid for a set of varyfocals and was sent Bifocals.Took almost 3 months to get a partial refund.No telephone number,Automated response. This company are as low as it gets, their business is based on ripping people off.AVOID AT ALL COST !!!! YOU HAVE BEEN WARNED

Avoid this company at all costs. I used the re glazing service and my spectacles were returned to me with the wrong prescription, and once I did manage to get a response via email (there is no telephone customer service for this company...a good enough reason not to use them) where I was un-apologetically told to post them back and they will be re glazed..this was to my cost again. The second attempt also failed, despite verifying that they were using the right prescription...I was unable to see through the lenses without feeling dizzy and nauseous. I asked my local optician to kindly measure the prescription and was told it was so far away from what it should be it was a disgrace. The email games then began...I spent a lot of my time emailing a person who was evasive, difficult, robotic, and would not answer my straight forward refund request...it felt like this company likes to play games with their customers to wind them up via email, knowing that they can be faceless and unaccountable for their behaviour. I then escalated a PayPal dispute to ensure that I got a refund although I have lost a decent amount of monies on postage. This company should not be allowed to trade and it is the reason why internet companies get a bad reputation...stay local and use your local optician is my advice. 

Absolutely disgusting service. Reglazed a pair of sunglasses with this joke company, paid for fast track and the order took over 3 weeks to arrive when it should have taken 1. Not only that, they sent me the wrong pair back, didn't care when I emailed them to say so. (Still waiting for a proper response over a week later). Tried (and failed) on numerous occasions to get updates and answers via their only email address and replies took several days, and when they did respond it was uninterested one line answers. Extremely poor customer service. Would never use again.

Avoid DIRECTSIGHT at all cost, i sent my prescription off for varifocal glasses which i have happily worn for 15 years, the first pair where out of focus as they applied a standard PD measurement as per there order form. The corrected pair which i had to return recorded delivery at my own cost arrive equally as bad but with additional blurred outer vision in both lenses, the response i got were varifocalS only offer a narrow central vision for viewing!!!! and i need to upgrade to premier to have full vision...THIS IS NONSENSE...UTTER RUBBISH. You can only contact this company via email, i have requested a refund as if you buy glasses the main thing is you can see with them. Direct sight will only offer me a refund on the frames not the lenses as report these are bespoke to me?? bespoke means made for me so why can't i see..the lenses are the responsibility of the optical company who make them not me so why decline a refund. Latest response was i can self return them and pay for an upgrade...what a joke..AVOID AVOID AVOID

I was charged £108 for 2. Pairs of varificol glasses both pairs were unsuitable in both lenses and shoddy framed I retuned them and got a refund of £28.40 based on there small print returns guarantee I have taken this up with PayPal Stay away from them

Ordered replacement lenses for existing frame. A prescription was requested and sent They responded by demanding a further £30 for 'out of range' specification Such was sent 1nd I waited circa 6 weeks for delivery of reglazed spectacles. I belong to a health insurance scheme which contributes to cost of such transactions. They were not prepared to progress with the PDF e mailed receipt for the original £125 and handwritten additional £30 for the Out of range spec' Advised Direct that I wished to receive a final receipt covering and itemising the full £155 cost What a performance gaining such from them - still ongoing and to date to success. Maybe they have a problem in issuing receipts - cant think why! To be faim the reglazed specs are fine however, due to their £30 surcharge I saved nothing against local opticians supply and would have had the benefit of local contact in cases of further enquiry, Dealing with Direct Sight Customner Service - as outlined in other reviews is turning into a nightmare. Suggest you shop alsewhere for spectacles / service

Ordered replacement lenses for existing frame. A prescription was requested and sent They responded by demanding a further £30 for 'out of range' specification Such was sent 1nd I waited circa 6 weeks for delivery of reglazed spectacles. I belong to a health insurance scheme which contributes to cost of such transactions. They were not prepared to progress with the PDF e mailed receipt for the original £125 and handwritten additional £30 for the Out of range spec' Advised Direct that I wished to receive a final receipt covering and itemising the full £155 cost What a performance gaining such from them - still ongoing and to date to success. Maybe they have a problem in issuing receipts - cant think why! To be faim the reglazed specs are fine however, due to their £30 surcharge I saved nothing against local opticians supply and would have had the benefit of local contact in cases of further enquiry, Dealing with Direct Sight Customner Service - as outlined in other reviews is turning into a nightmare. Suggest you shop alsewhere for spectacles / service

After reading various reviews before ordering I was a bit sceptical, however I have now purchased two pairs of glasses and I am delighted with them. The first pair came with the wrong frames but this was quickly rectified. I received my second pair today and I love them. Was a very quick service with friendly communication. I would thoroughly recommend ! !

I'm having major problems with this company, I have purchased glasses previously and all has been good. However this time I ordered a pair of prescription sunglasses and a pair of standard glasses. The sunglasses arrived but are wonky, I have managed to sort this myself but not impressed. Over a month after the order had been placed still no sign of the standard glasses, and still not in production according to their website, so I asked them to cancel and refund, they did cancel the order and promise a refund, but didn't apologise or give any explanation for the delay. A week and a half later, still no refund, I've now raised a claim with paypal and am awaiting the outcome of this, I won't be ordering from them again, so they have managed to lose a loyal customer with their lack of customer service. After posting the above on Facebook, they responded telling me they had cancelled the order after they had sent me an email telling me the glasses were out of stock and that I had responded to the email saying I wanted to cancel, this is a lie, and I would be happy to sent my emails to Direct sight to prove this, they also told me that their customer service department had been trying to contact me, another lie, I haven't heard anything from them, and I have checked and made sure that they have my correct contact details. I am still waiting for a refund. I would like direct sight to explain to me why they believe they should be able to keep my money.

BEWARDE: I paid for Registered Delivery for reglazing my Hugo Boss sunglasses and the order was allegedly completed and sent out to me in April 2016. The terms and conditions of this company states that they will tell you when the item has been sent, and if the item is not delivered, you will receive an email telling you they have been returned to them. Believe me - this did NOT happen from this company!!! My sunglasses have been lost by either DirectSight or Royal Mail. I have repeatedly asked for fair compensation from DS as they can claim from Royal Mail and all I have been offered are glasses from their range, which are far inferior to those missing. Nothing in their terms and conditions about limited liability and/or compensation - BEWARE !!! A large firm would step-up and do the honourable thing and excel in the customer service stakes. You, dear consumer, can make up your own mind! UPDATE: Having sent an email making a formal claim, DS now want proof of purchase of the sunglasses - another stalling tactic! Dear Consumer, how many people keep those sort of records over the last 5 years or beyond, I ask you? Onwards and upwards!!!

Quick take your money .Does not return emails no phone number . Does not exist at address on web site .Company was disolved a number of years ago .

I ordered a pair of glasses and they cost £104. They took over a month to arrive, when they did they were unfit for purpose as the frame which was supposed to me a man's was too small, the arms did not go over the ears. The lenses were very flimsy and fell out when trying to clean them. I returned them for a refund and did not want a replacment as the quality left so much to be desired. It took well over another month and an email before they refunded me £33.95. I was charged £70 for the flimsy lenses. I see there are a few positive reviews for them on here, but I honestly do not believe many of the are real! I found that once I started questioning the amount refunded their emails were rude and dismissive. Looking on other review sights they score an average of 1, so use them at your own risk. I ended up going to Asda opticians and was able to get a pair of designer glasses for £100 ten time better than the rubbish this firm passes off.

Glasses provided were dirty and mis-aligned. Customer service staff were rude, dismissive and misleading. Terms and conditions are worded in a manner which confuses customers with regards to their rights. So ignore the terms and tell them specifically that if goods are not for for purpose, then they are not fit for purpose - end of. They take your money and run !

Very poor service. Phone line is always 'under repair'. Suspect I have been 'done' by an at best incompetent company.

Hello, I Purchased a pair of glasses. Unfortunately they sent me the completely wrong lenses. In order to return the glasses they made me pay for recorded postage which they promised they would pay me back for. Unfortunately it has been over a month since they have received the returned glasses, and I am still yet to receive my money back. They are also not responding to any of my emails. Please help, am I able to contact the police or have I just been a victim of Fraud, with nothing I can do about it. Please could someone give me advice. It would be greatly appreciated, as I am desperate to get my money back.

This company is a shambles, the Trading standards should do there job and stop them from trading, three weeks no glasses, no e mails, replied too, phone line conveniently has not worked in the past 3 years.

Paid for glasses..still waiting to receive them. Tel them got fake message re engineers trying to fix phones. Email waste of time. Would avoid - no faith in getting my glasses,or money back.

I ordered 2 pairs of glasses. The first arrived within a week - the cheaper spare pair. The second had not arrived after 1month. I emailed and a curt reply was received stating it would be dispatched at the end of the week. This was not the case. After 2 further weeks I emailed again and received no reply. I explained I was particularly upset that I had no idea what was happening, I explained I was going to give a poor review and again received a curt reply stating that the glasses had been popular and would be sent soon. Had I not complained about the lack of communication, I would have been left waiting. Trading Regulations 2013 state that if a trader agrees to deliver items, you have a right to have them supplied within 30 days after ordering, beginning the day after the order was made. Customer service and communication could be greatly improved