Averse to receipts

Click here if this is your business
DirectSight - www.directsight.co.uk
★☆☆☆☆
1.3
6.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of DirectSight - www.directsight.co.uk

“Averse to receipts”

★★☆☆☆

written by on 17/10/2016

Ordered replacement lenses for existing frame. A prescription was requested and sent They responded by demanding a further £30 for 'out of range' specification
Such was sent 1nd I waited circa 6 weeks for delivery of reglazed spectacles.
I belong to a health insurance scheme which contributes to cost of such transactions.
They were not prepared to progress with the PDF e mailed receipt for the original £125 and handwritten additional £30 for the Out of range spec'
Advised Direct that I wished to receive a final receipt covering and itemising the full £155 cost
What a performance gaining such from them - still ongoing and to date to success.
Maybe they have a problem in issuing receipts - cant think why!

To be faim the reglazed specs are fine however, due to their £30 surcharge I saved nothing against local opticians supply and would have had the benefit of local contact in cases of further enquiry, Dealing with Direct Sight Customner Service - as outlined in other reviews is turning into a nightmare.
Suggest you shop alsewhere for spectacles / service

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0