Pleased with service

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  • Customer Service

  • Quality of website

  • Value For Money

PatriciaBain's review of Direct Luggage -


“Pleased with service”

Written on: 07/11/2012 by PatriciaBain (1 review written)

As new customers we were attracted by the 10% off and started to order 3 cases, but stopped because no discount appeared. I Emailed Anna, got a speedy explanatory reply and placed the order. This time only 2 of the 3 free luggage scales were acknowledged, but another Email to Anna remedied matters. The Website was very helpful in helping us to narrow down our choice, by category, brand etc. It also has the facility to compare products.

Our purchases arrived very promptly and well packaged. We are delighted with our Samsonite luggage .. the quality is superior.
We would not hesitate to recommend Direct Baggage, mainly due to Anna's appreciation that customers respond well to a speedy and courteous conclusion, but also because we were able to select from a variety of goods maintaining a high standard.
Point of advice: our focus was concentrated on dimensions, capacity and weight. If that information was prominently displayed beside each item, it would be extremely helpful and, I think, draw in a lot of customers.

  • First class quality, reasonable prices

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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