Never ever use this website!!

2.6 / 5
38% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of DIY Dress


“Never ever use this website!!”

Written on: 12/03/2013

My daughter was searching for a prom dress and came across this site. After finding her perfect dress we ordered. Alarm bells started to ring when I got an email in broken English asking to confirm my order. I checked my bank account to find that payment was to an unknown company in China. We waited, then an email again in broken English came to say my order was on its way and also to warn me that UK customs may call and I was to tell them the dress was only £40!!
The order arrived with a Chinese invoice fir £29.99! The zip was broken and the dress too small. I emailed immediately and was told to take it to a tailor and get it fixed myself!! I have sent 20 emails telling them I want to return it for full refund. All broken English emails back saying I can't have a refund and to fix it myself! I have reported to Paypal as fraud as this is NOT a British site as advertised and it appears my statutory rights means nothing! Wish I had read reviews before ordering!!

  • Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

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