Cottonprint - www.cottonprint.co.uk

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Cottonprint - www.cottonprint.co.uk
★★★★☆
4.5
88.0% of users recommend this
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Latest Reviews

“VERY GOOD SERVICE ”

★★★★★

written by 460Clayton on 26/11/2015

I was Very happy with the service I receive from cottoprint . I work in Events and promotions so use them often and will continue to do so ! they've not let me down once and in some cases have been exceptionally generous with charity events . I just wanted to take this opportunity to thank the team and give them a glowing review . I highly recommend them ! Cheers Guys Matt H.

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“Very happy with our order”

★★★★★

written by JCHDecorating on 25/11/2015

We ordered a selection of embroidered fleece jackets and printed T-shirts from Cottonprint which we received last week. Really happy with the quality of the clothing and our logo looks great - exactly as we had hoped for. The team at Cottonprint were really friendly and helpful and made the whole ordering process very easy. We will definitely be placing another order.

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“Highly recommended!”

★★★★★

written by on 24/11/2015

Having been recommended by a friend to Cottonprint I wasn't disappointed. I wasn't 100% sure what design I wanted and they were more than happy to create and send me several examples to choose from. The communication back and forth was great, and the delivery was very quick. Would definitely deal with Cottonprint again!!

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“Appalling service!”

★☆☆☆☆

written by MosheFisher on 19/11/2015

Utterly shocking service, I paid for my order and was then told that I was misquoted. Instead of calling me and explaining the mixup and asking for the extra cost owed, I had days of irritating and confusing emails to suffer through and it was impossible to get through to anyone over the phone. When finally they called me to take the extra payment (after my frustrated email calling them unprofessional) I thought all was well and the extra was paid with no complaint on my part. The following day, the owner called me up to argue that my email was "hurtful" and they weren't earning enough for my order so they're refunding me and cancelling my order after wasting weeks of my time. Unbelievably unprofessional and disgusting service. Avoid this company like the plague.

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“60 t-shirts printed for school leavers - all perfect!”

★★★★★

written by BernB on 14/07/2015

Excellent helpful, friendly service, brilliant value, good quality printing – I will definitely be recommending and using you again!

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“Superb”

★★★★★

written by McGarry423 on 13/06/2015

The team were knowledgable, helpful and very swift in their communication. The pricing is outstanding. The speed and quality of production was superb. I really couldn't fault them. The advice offered really helped us get the most out of our product, this is the sort of company which really helps a business grow. Tip top

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“Apart from a hold up getting the designs following the...”

★★★★☆

written by uyWheeler500 on 23/04/2015

Apart from a hold up getting the designs following the Easter bank holidays, everything was quick and easy. Designs were made, reviewed, amended and then printed and shipped very quickly after the ball started rolling. He made things very simple and easy after these teething difficulties, and the product I received was of a very high quality, at a good affordable price, printed and delivered very quickly. Will be using again in the future.

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“Excellent printing quality”

★★★★★

written by 303Dobson on 10/04/2015

Excellent service with great attention to detail and high quality results! Would definitely recommend to any friends/family.

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“Fantastic service! ”

★★★★★

written by on 02/02/2015

We have been buying from Cottonprint now for a number of years and they continually provide a fantastic service! The staff are polite and friendly and are always prepared to go out of their way to be helpful and precise. Goods are delivered promptly and we are always contacted prior to dispatch if there are ever any outstanding issues. Sometimes items may be out of stock but alternatives are always suggested. It's a breathe of fresh air to find a supplier these days who consistently provides an A1 service. Keep it up Cottonprint!

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“DO NOT BUY FROM THEM !!!!”

★☆☆☆☆

written by Jimmysnugs on 15/12/2014

Purchased five items and only three arrived , no explanation and no refund offered . I then had to phone twice to get my refund and that was after I filed a PayPal dispute . They were very rude and no apology given . Shocking !!!

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Cottonprint's Response to Jimmysnugs's Review

Written on: 02/02/2015

Hello
we are sorry you are not happy with our service, the two missing items were out of stock when picked so were put on a back order for you, as soon as you advised that you required a refund this was done for you immediately
Kind regards, Cottonprint

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Jimmysnugs's reply to Cottonprint's Comment

Written on: 07/02/2015

refund only offered once you realised PayPal was going to get me my money back ! Then I got cocky attitude over the phone !

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Cottonprint's reply to Jimmysnugs's Comment

Written on: 14/04/2015

Hello

The delay for the refund was because you had opened a Paypal dispute so we were unable to refund for the 2 T-shirts



Kind regards Cottonprint

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“DO NOT DO IT”

★☆☆☆☆

written by Immanuelg300 on 28/10/2014

I write this review after numerous orders with cottonprint spanning over several months as its easy for them to get a single sample order correct for the nice reviews. Firstly if you're looking swap suppliers for the cheaper pricing, don't bother, this "company" has by far the worst customer service i have ever seen you can wait well over 24 hours for responses and most completely ignored. i have twice asked for a tracking number for 2 previous orders as these are not provided when "shipping" your items. The first time i was told it was due today..yes i know that but the courier you use has time slots so i wanted the tracking for a more specific time...the second time asking for tracking it was completely ignored...so i gave up asking in the end. I put "shipping" that's because you are lucky if the items you ordered are actually shipped or complete...it was rare i ever got a complete order here quite often the response you will receive is some typical "ill check with warehouse" nonsense..nobody takes responsibility here and they don't have most of the products in stock what do they need a warehouse for?. Not only are most of the orders incomplete they think its fine for us customers to wait for upto a month for a re-stock rather than simply having an out of stock option on their website which would save us..the customers a lot of hassle trying to get a response from their previously mentioned poor customer service. More recently (last week) i placed an order which was marked shipped the same day after waiting 3 working days i decided to find out what was going on, turns out their systems had ignored half an order and the other half was out of stock.. something they failed to tell me and only bothered to get back to me when threatened with a Paypal dispute..but they said they would get the half they did have in stock to me the next day..the next day comes GUESS WHAT only 5 of the 30 items i had ordered were there. I emailed to express my opinions of them (they take the p and i wont be shopping here again) and their shady ways of trading with customers as this happens WAY too often with cottonprint, out of stock, no contact, incomplete orders. In response i received an abusive phone call from what i can only assume is the owner, couldn't really tell through his breathless angry ranting about my abusive tone towards his staff? telling me never to order from cottonprint again and hung up before i could get a word in, not a problem i had no intention of doing so anyway...far from professional and the type of guy that should probably be selling T-Shirts on a market store on a sunday. All in all if you want your orders on time go elsewhere, if you desperately need them complete the next day, go elsewhere, if you have questions don't bother, if you run a business selling T-shirts and Hoodies...cottonprint isn't the supplier answer they cause more stress than the few pennies off is worth. If you're reading this before buying...trust me i was in your position once and took the plunge...DO NOT SHOP HERE small sample orders are easy to get right..the larger orders that matter they fail 90% of the time.

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Cottonprint's Comment

Written on: 20/02/2015

I am sorry that you feel we have not provided a satisfactory service. In reply to your comments:
We do not show live stock on our website as we always try and source any items which are not currently in stock and this is why we have one of the best order fulfilment rates within the industry. In busy periods there can be a delay responding to enquiries but we will always reply as soon as possible and alternative options to anything that is unavailable or refunds are offered. You were contacted by telephone and politely requested that you do not continue to use inappropriate and aggressive language towards our representatives which had been causing some upset. 

Kind regards

Richard Mather
Cottonprint

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“Very happy with the service”

★★★★★

written by GeorgethePrint on 15/10/2014

We phoned Cottonprint on Tuesday hoping that they could provide us with a number of printed T-shirts for an event the next weekend. Not only did our order arrive in time but the T-shirts were an excellent weight and screen-printed to a high quality. The whole process of ordering was very straight forward and we are very grateful to Cottonprint for fulfilling our requirements in such a short time scale. The price we paid was very reasonable and I have no hesitation in recommending Cottonprint for a job well done!

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“incorrect measurements . Terrible customer service.”

★☆☆☆☆

written by Meyeruh1959 on 24/07/2014

The sizes did not match the website description. The large vests were smaller than the small vests . Two medium sized tops were completely different to each other. After making a complaint and speaking to trading standards, the company called me and were very rude on the telephone. Completely dissatisfied with the overall service . The agreed delivery dates per the front page of the website are different depending on what you order and product brand. This may be longer than you hoped for. Goods purchased online may not be in stock. You wouldn't expect items you order to be the completely wrong size. Just be careful when ordering goods from this company.

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“Good Customer service”

★★★★★

written by on 21/03/2014

Tshirt order process swift and efficient. However goods didn't arrive after one week. I emailed and the problem was resolved immediately and courteously.They then arrived two days later. Not worn yet but quality seems to be very good and sizing too. Would definitely recommend. Easy to use site and product range good too.

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“Great to deal with.”

★★★★★

written by Jpbeattie on 10/12/2013

Always available for communication. Great service and fast turnaround. Highly recommended.

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“Outstanding service”

★★★★★

written by calaf_54 on 28/11/2013

Looking to acquire some shirts for a school production I ordered from Coittonprint. There were a couple of difficulties in the order, but the staff dealing with it contacted me promptly and a revised order put togteher. All this happened at the very end of a day. Before lunchtime the following day the order was delivered. Absolutely delighted with the price per item, the customer service and the efficiency in getting the order to me. Inteernet shopping at its very best. A very happy customer.

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“I would recommend cotton print to everyone.”

★★★★★

written by on 09/08/2013

First time I've ever had to make a huge order for our athletics club, and I can only say good things about the support I got from the staff at the company. Fantastic friendly communications. The quality of the goods is great. We had our club logo sewn into our hoodies and screen printed onto our t shirts. What a fantastic job. Everything looks so clear and clean. Mores to the point, the speed of the order was second to none. But finally, the athletes from our club love there new kit, but also the comments we have received from other clubs about how good our new stuff looks. It's great!

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“Speedy Delivery Time & GREAT Staff!”

★★★★★

written by NewHeights on 03/07/2013

I ordered my goods 6 minutes after the deadline and knew that I had missed the deadline so I cheekily called Cotton Print and asked if it would be ok for the goods to be delivered for the next day, where I was kindly told they would make an exception as it was only 6 minutes past the next day delivery deadline! I was really chuffed. To my delight I received the Hooded Sweatshirts & T-Shirts bright and early this morning. Very happy with the speedy delivery and quality of the clothing! My company dancers will look great on 13th & 27th July for their performances. I will definitely be recommending Cotton Print to others and will be sure to use them again in the future. Using the site was straight forward, easy and the staff are polite and helpful. Thank you Cotton Print :D

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“Brilliant.”

★★★★★

written by Customer72 on 10/06/2013

They were speedy, polite, and we got a very high quality product indeed. would very highly recommend.

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“Best service we have ever had...”

★★★★★

written by Craiglong on 18/02/2013

After struggling to find a company in the UK for top quality printed garments we started importing our garments direct from Pakistan because they offered good quality and value. After a while the quality of printing started to slip and the turn around time got longer and longer. So we ended up back in the same position as before, looking for a company that was great value, quality and fast delivery. After a lenghty search we then came across cottonprint.co.uk and after talking to them I was so impressed with there friendly advice and great value I decided to make an order with them. After a week or so my order was delivered and I was keen to see the quality of the printed garments so when I opened up the packaging and saw them I was over the moon. Great service, great value and now I have found my new company for future garments safe in the knowledge that I know there going to be right. Looking forward to doing business with cottonprint.co.uk for many years to come. Thanks again Craig Long Martial arts school owner

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