Appalling service!

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Cottonprint - www.cottonprint.co.uk
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MosheFisher's review of Cottonprint - www.cottonprint.co.uk

“Appalling service!”

★☆☆☆☆

written by MosheFisher on 19/11/2015

Utterly shocking service, I paid for my order and was then told that I was misquoted. Instead of calling me and explaining the mixup and asking for the extra cost owed, I had days of irritating and confusing emails to suffer through and it was impossible to get through to anyone over the phone. When finally they called me to take the extra payment (after my frustrated email calling them unprofessional) I thought all was well and the extra was paid with no complaint on my part. The following day, the owner called me up to argue that my email was "hurtful" and they weren't earning enough for my order so they're refunding me and cancelling my order after wasting weeks of my time. Unbelievably unprofessional and disgusting service. Avoid this company like the plague.

  • Various goods, £800 value

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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