I like a lot of their clothes but the quality varies and the sizes are baffling. I feel like instead of designers they must just buy random lots of 'retro' clothes and stick their labels in. I think buying from a shopfront is the best bet- as cheap as their online sales can be unless you've tried the dress you never know what you're going to get. I've literally ordered styles that look identical to a dress I own only to be really disappointed with whats arrived.

Every time I have ordered, they ship about ten days later. TEN DAYS!!! Lousy returns. They do not offer at same price as shipping. You have to pay yourself. From my country a return cost 25 pounds or more. Other companies offer return for the same price as shipping. Often they have half the shipping price that Collectif has. When ordering, you most often discover that the sizes are off. If you are a size 12, a 12 may be too big or too small. Of course they do not offer free change, you have to pay return ... (25 pounds, or more if there a several clothes). I only order when I had a chance to test clothes somewhere, but did not buy then. And since shipping is too high (10 pound outside UK, when several others take 4-5 euro for both shipping and if you return) I never buy if it is not a sale (I would have bought to regular price if shipping and returns wasn't so completely off).

I found their customer service to be utterly utterly dreadful in the mildest terms- had a £65 Strawberry cardigan of theirs which ran when I handwashed it and they would not replace it. In fact they blamed the 'handwash' (I was flabbergasted) for it having run and said I should've put it in the actual wash like instructions suggested. I know it would have run even more in the actual wash- The quality was dreadful. But they just refused to budge on it. I'm a vintage-model and I used to spend literally hundreds on their clothes a year but I wouldn't touch anything of theirs with a bargepole now after that frankly awful service. I had bad depression at the time so couldnt be bothered to fight it after 3 emails- but had I been in a better state I would have got legal on them to be honest. I have heard of them doing this to a lot of other people too on the vintage facebook forums im a member of. Im not sure how they get away with it but I hope somebody sues them over consumer rights law at some point.

I placed an order with them and waited for their courier firm to get in touch. I sat at work and sure enough I had a text, your parcel will be delivered at 12.00 midday - I told them to leave in my safe place or at a more convenient time - this message was ignored and sure enough at 12.00 midday "we tried to deliver this parcel but you weren't in" - hmm wonder why!!! I then rearranged for it to be delivered to a shop and had to take time off for this, then I had a text on my day off (I had taken for this) "your parcel is delayed, it won't be delivered today please wait till tomorrow". I waited for the next day and had another text "your parcel cannot be delivered to your specified place", so then they sent it again to my home - which I didn't ask for, I messaged saying I wouldn't be in and rearranged - guess what-they still tried to deliver at the same time ignoring my message!!!. I emailed Collectif and called them, no answer!!! Totally and completely unacceptable, and all this from a supposedly "well known" brand, I think I will shop elsewhere, somewhere who doesn't treat their customers so shockingly poor. Not impressed at all - AVOID AT ALL COSTS!!!!!!!!

I ordered a dress to ware to a wedding, I git a delivery date so booked off some time from work to be in for the parcel. The day of the delivery I got an email saying they had not received the dress from the retailer. Over the last week I have emailed, face book messaged and tried to call the store all with no answer! Utterly apailing customer service! will never shop with them again!

I have bought a few items from this company, both online and in the Camden shop. Whilst I had a lovely experience in the shop, I've also had a number of problems with them. Firstly, I tried to buy the Penny dress from the website. I had a code for 50% off and was really excited. Over 3 weeks later, the dress still hadn't arrived. I kept emailing and all they could say was that I had to wait. Eventually after much toing and froing they said they had no more of the dresses left and that they would refund me. I later went to the Camden shop to see they had tons of Penny dresses; personally I think they didn't want to honour my 50% voucher. The shop, as I say, was fantastic and I cannot fault it. However, again I had issues with online customer service when the skirt I bought split open after 3 wears. I said I didn't have the receipt because I hadn't expected it to split open in a fortnight! They offered me an embarrassing 10% off code. Eventually they offered to refund me if I sent the skirt back to them: this was 3 weeks ago and still I have heard nothing back. I think their customer service needs a lot of work, which is a shame when most of the clothes are so nice.

I purchased a coat in their online sale which was not sold out when I bought it. A week or more later I received another email to say it was out of stock. A mistake was made on the website or the website hadn't been updated. They gave me a credit note for the full amount which I said I would hang onto in case the coat came back in stock. I checked and checked it didn't. So asked for a refund. However they didn't refund back to my card I bought it from only into my Paypal account. I said I would like it back on my card they said they couldn't. Also there sizes are not great. XXS is a 6 which is tiny and their xs is an 8 which is a big :( Some nice looking items but unreliable sizes and not being able to trust that what you actually order is available is off putting. Also not returning the money to the card it was bought on is not fair.

Buy from anywhere else! Bought a dress for my mum, £5.50 delivery but it didn't fit. Collectif expect you to pay for recorded return but would cost me nearly £10 in total just for postage! Got proof of postage from Royal Mail but 4 weeks and Collectif STILL don't know where my parcel is as they have moved warehouses and everything is messed up. Customer services no help whatsoever. I would recommend shopping at Lindybop. Less than £3 for postage, all dresses £23 and when one didn't fit, I sent it back (same method as Collectif) and they swapped with FREE postage and I had my replacement within a week. My family all used to buy from Collectif but after many bad experiences and ridiculous postage costs, have started buying from eBay and other stores instead.

I recently purchased an item for Xmas for my wife from this company. On opening the package to reveal they had sent the WRONG item, the item was repackaged and sent back for a replacement/refund. I received an e-mail 2 weeks later telling me that they could not offer a refund or a replacement due to a phantom "animal hair" being on the item. The item was out of the page for 1 - 2 minutes before being repackaged in an animal free home. DO NOT BUY FROM THIS COMPANY! They are incompetent enough to send out a wrong item and then have the tenacity to refuse a refund or replacement for their error. Avoid like the plague.

Collectif recently had a 50% off everything sale - I had been coveting the "Anastasia" coat for some time, so I ordered the coat as part of a larger order and the order went through with no apparent problems. When it arrived, the coat was missing with a note saying the coat was out of stock when I ordered it (even though the website let the order go through) and that they had sent me an e mail to let me know this (they hadn't). They provided me with a code to use as a "credit note" for the full price of the item (not the 50% off price). Fabulous, I thought, I can now buy the coat as it is (miraculously) back in stock in the size I ordered. I then read the note in more detail and the code can't be used in the jackets and coats section of the website! So if I want to buy the coat, I would now have to pay full price! Although this may not be the case, it certainly appears to be a way to get to you to go onto their website with the 'promise' of a really good discount on a coat which never actually materialises. Like most customers, I also purchased several other items with 50% off and I'm really happy with most of them, but what I really wanted was the coat. It seems very convenient that the coat was back in stock, in my size, shortly after the sale ended. Could it be that they would prefer not to give 50% off expensive items like coats? Poor show Collectif - I will be phoning them next week to see if they will honour my sale purchase now that the coat is in stock again - if they do, I will write an improved review!

Turned away from the shop today in Stables market Chalk Farm Road, staff needed a little rest. Really! In the middle of the day, huge interest in the sale and there you go!!! I was ready to spend, i was not ready t come back in 20 minutes. Who is running this shop?

LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE my Collectif Dress, it was a hit at the wedding, and every time I've worn it since, it's definitly the favorite in my closet!!! It fit wonderfully, and although I have to alter all my dresses, this was the easiest one to do! I LOVE IT! Definitly recommend anything from Collectif to anyone who asks! And many who don't, I shout it from the hilltops in the middle of the midwest! \"I LOVE MY COLLECTIF DRESS!!!!!!!\"

I've ordered clothes couple of times from Collectif and it has never let me down. They answear emails quickly and my order was handeled the same day. I got my packet faster than from many domestic webstores (I live in Finland). Will be shopping with Collectif in the future!