return of too small shoes/worn!

Click here if this is your business
4.7 / 5
94% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Daughertyks1986's review of Clarks


“return of too small shoes/worn!”

Written on: 01/04/2014 by Daughertyks1986 (1 review written)

Dear All

I would like to thank the Lady at the Clarks Store at The Friary Shopping Centre for being so helpful and understanding when I came to return a pair of shoes. It was totally my fault when I had decided to buy a too small pair of shoes. I had to wear them at work and for a function at work, and realised they were far too small for me.
What a horrible feeling for someone who never returns anything, literally. But I had to, this time. Did not hope for much (have been working in retail myself for quite a while and knew that we could not return anything which had been worn, unless faulty)but I was pleasantly surprised when I had been offered a new pair of shoes for half price and to add to that I could choose what I fancied! What a nice surprise, indeed!

I did not know that while returning an item I could learn something myself.

Thank you. I have always liked Clarks shoes but from now on I will like them even more.

P.S. The new, bigger, pair is lovely.

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0