return of too small shoes/worn!

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Daughertyks1986's review of Clarks www.clarks.co.uk

★★★★☆

“return of too small shoes/worn!”

Written on: 01/04/2014 by Daughertyks1986 (1 review written)

Dear All

I would like to thank the Lady at the Clarks Store at The Friary Shopping Centre for being so helpful and understanding when I came to return a pair of shoes. It was totally my fault when I had decided to buy a too small pair of shoes. I had to wear them at work and for a function at work, and realised they were far too small for me.
What a horrible feeling for someone who never returns anything, literally. But I had to, this time. Did not hope for much (have been working in retail myself for quite a while and knew that we could not return anything which had been worn, unless faulty)but I was pleasantly surprised when I had been offered a new pair of shoes for half price and to add to that I could choose what I fancied! What a nice surprise, indeed!

I did not know that while returning an item I could learn something myself.

Thank you. I have always liked Clarks shoes but from now on I will like them even more.

P.S. The new, bigger, pair is lovely.

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