Customer service? Joke.

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Chums www.chums.co.uk
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Nannymog's review of Chums www.chums.co.uk

“Customer service? Joke.”

★☆☆☆☆

written by Nannymog on 21/03/2015

Have often thought about trying an order from Chums, we'll eventually did, BIG MISTAKE took the payment from my account immediately, even though they new that they weren't in stock, didn't bother to let me know, so after contacting them to chase up order which was long overdue, they said that they would contact the suppliers and get back to me, needless to say they didn't!
Contacted them again to cancel the order and request my payment returned, they said that they would let me know once it was done, needless to say, they didn't!
Then get an email to say that I would be getting a call within 2 days, needless to say I didn't!
If they think that they can fob me off and hope that I go away they are very very wrong!!!!!
I would warn anyone thinking of doing business with these people think very hard before you do.

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