Worst online shopping experience I've ever had. DONT BOTHER

Click here if this is your business
★☆☆☆☆
1 / 5
From 2 reviews
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Celeb-A-Porter - www.celeb-a-porter.com

★☆☆☆☆

“Worst online shopping experience I've ever had. DONT...”

Written on: 10/07/2013

I ordered a dress for my boyfriend's graduation and paid £8 next day delivery to ensure that it would arrive on time. It has been 3 days and the dress still has not arrived. I emailed celeb-a-porter and was ignored. I then tried phoning them and they would not answer. They then emailed me saying that my tracking number was 'misplaced' and that it should arrive soon (which I do not believe). I opened a dispute in paypal to get a full refund (as I no longer require the dress), which celeb-a-porter did not take kindly to. They responded with a very sarcastic email stating that I only need request a refund to receive and that my dress would arrive in due course, which makes me believe they haven't even sent it yet. I have asked for a refund but no reply as of yet. Considering the extortionate postage, I thought I would have received better service - especially from a company that is starting up and trying to build a customer base. DO NOT BOTHER WITH THIS COMPANY - THEY MESS YOU AROUND.

  • Dress £80

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0