Will NEVER use again!

★★★☆☆
2.6
From 25 reviews
36.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Brown Bag Clothing - www.bbclothing.co.uk

“Will NEVER use again!”

★☆☆☆☆

written by on 06/01/2015

Using the order service for the 1st time, i am seriously unhappy at the treatment i received. The item i ordered was not suitable therefore i returned it as advised by the call handler. Days passed without even an acknowledgement of the returned item from bbclothing com and I eventually had to email to query if this had even been received. No reply was received and I chased again. And again. It took DAYS to get a reply which was useless and moments after receiving this email, i received the confirmation email that my return was being processed. Not sure the person who replied to me initially even checked if my return was received! I then emailed to query something and in my email i advised I was not happy with the service i have received from them and no apology was given or my complaint even mentioned. Bbclothing clearly don't give a damn once they have your money.

  • had to pay through the nose for delivery and item purchased was not described clearly.

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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