Shocking customer service

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★★☆☆☆
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Williams418's review of Brand Alley - www.brandalley.co.uk

“Shocking customer service”

★☆☆☆☆

written by Williams418 on 12/06/2015

Absolutely appalling customer service from Brandalley!!!! Ordered item on 15 March with expected dispatch date of 22 April. Item never arrived. Chased several times by e-mail and was told item was being packaged at Warehouse and would be dispatched within 48hrs. All lies!!! Was promised call backs and e-mail updates that never materialised. Now have just been told that item has been requested for refund 3 months from date of order and nobody even bothered to let me know !!!! Avoid!

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