Appalling service for delivery & returns

Click here if this is your business
★★☆☆☆
1.5 / 5
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

JuniorHollis1958's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“Appalling service for delivery and returns”

Written on: 19/04/2014 by JuniorHollis1958 (1 review written)

An order I placed in February for delivery within 3 weeks never arrived. 5 weeks later I was told it had been shipped and then 2 weeks after that when I chased AGAIN, was told it wasn't coming as payment had been declined - when were they going to inform me? On over 3 occasions I had returned goods and had to chase for payment. They informed me I needed to send Proof of Posting as there was no record of the goods being returned. I had proof of posting but how does this happen every time. Shocking service.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0