Brand Alley review

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★★☆☆☆
1.5 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Brand Alley - www.brandalley.co.uk

★☆☆☆☆

“Brand Alley review”

Written on: 19/05/2013

I have had a few items from Brand Alley, some of which I have been happy with. However, on two occasions I have ordered items which Brand Alley have taken my money and then weeks later I have had an email to say they are not available and a refund has been sent. On the last occasion, I ordered 8 items, eight weeks later and only after I contacted them to ask where my items were, did they say 'there supplier had let them down' and I would be refunded. Disgraceful customer service, it makes me wonder did they ever have the items available to order??? What is going on, its not acceptable and I will not be ordering from them again.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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