Should be shut down

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Sheridan332's review of Boohoo -


“Should be shut down”

Written on: 10/03/2014 by Sheridan332 (1 review written)

I ordered two items as a first-time customer last month - both were of very poor quality and the seams of a purchased bag had already unravelled.I have contacted customer services three times in just over a week and have received no reply beyond an automated acknowledgement email. It is the worst customer service I have come across and taking into account that they do not have a telephone number they can be reached on makes me very suspicious about this company. Stay away.

  • Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money's Comment

Written on: 13/03/2014

Hi there,

I am really sorry that you are having problems with your bag. On this forum I cannot gain access to your account details, but I would like to be able to help you.
If you can contact via Twitter or Facebook, we can help you very quickly, and would like to be able to sort this out for you. I am sorry if you have not received any of our e-mails from customer services, we will look into this to see what has happened. I look forward to hearing from you soon, and hope we can restore your faith back in us.
Kind Regards,
Customer Services

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