Hate it

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com


“Hate it”

Written on: 30/12/2013

I bought 4 garments from boohoo and returned 3 items of that all in one parcel. Boohoo claims that they received only one garment and did not refund me the money I paid for the other two garments though it was in one parcel. Its not possible that they received only 1 in 3 garments when it was in the same pack.

I have never had returns problem with any shopping website, but boohoo is totally unreliable for returns.

I did not even think twice before returning the goods as the fabric quality was bad. Plus they did not give me my money back on the returns.

Guys, shop at your own risk!! I will never shop from Boohoo.

  • 40£

    Goods purchased & cost

Boohoo.com's Comment

Written on: 31/12/2013

Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Customer Services

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