Can't believe a this company!

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo -


“Can't believe a this company!”

Written on: 22/11/2013

The worst online company I have EVER dealt with! I purchased over £100 of clothes from them, when It arrived they were NOTHING like the items I ordered. I returned all the goods the next day. 1month later and I'm yet to recieve my money back! Bad customer service. Bad products. It's called "boohoo" for a reason cause you will cry once you order from them!

  • Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

Mona25's Comment

Written on: 22/11/2013

Let's hope that someone will pick up on all these negative reports and take this company to court - as well as ensuring that innocent customers are reimbursed as a matter of urgency!

Reply to this comment's Comment

Written on: 14/12/2013

Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Customer Services

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