Disgusting customer service

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

DandanLamb's review of Boohoo - www.boohoo.com


“Disgusting customer service”

Written on: 08/08/2013 by DandanLamb (1 review written)

I placed an order on 26th July and have still not received my order! When i queried this, apparently this was attempted to be delivered 4 times, but no delivery card was left. I emailed 1st August and gave my work address. Have emailed about 10 times since and everytime it has been picked up by a different person. I have been told today this could ha lve been collected from delivery office but i was never told this was with the delivery office. No one has had decency to call me, emails are not being addressed and you can not contact anyone. I will never ever use boohoo again or reccommend. Today i got an email saying it is being returned to boohoo asking for my work address even though i gave this on the 1st of august. Emailing customer services and not even apologising it is disgusting.

Even tweeted the Owner how appaling the service is and nothing back, they dont care about their customers!!!!

I would use atos and misguided. This is a joke!!!!

  • 35.00

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Boohoo.com's Response to DandanLamb's Review

Written on: 12/08/2013


Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,

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