Whole experience was a disaster for a first time buyer

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Billy1980's review of Boohoo - www.boohoo.com


“Whole experience was a disaster for a first time buyer”

Written on: 18/05/2013 by Billy1980 (1 review written)

After ordering a dress for my daughter and paying for next delivery as she needed it for a party they marked as sent gave me a tracking number for the package when I type it it said it was sitting at the sorting office.

Then when it never arrived I email as they don't have a number to call they emailed me simply saying they were out of stock...then why was it marked as dispatched? I emailed again asking that very question only to be ignored.

Great customer service!!! Needless to say they just lost a customer!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Boohoo.com's Response to Billy1980's Review

Written on: 23/05/2013


Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,

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