Do not use - disgusting company

Boohoo - www.boohoo.com
★★☆☆☆
1.6
From 463 reviews
15.0% of users recommend this

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Guest's review of Boohoo - www.boohoo.com

“Do not use - disgusting company”

★☆☆☆☆

written by on 02/01/2013

Bought 2 items for a friends birthday at the end of November. Needed them quick so paid 5.99 for next day delivery
Items did not arrive for 4 days so had to buy friend something else.
All e mails regarding my delivery were ignored.
Returned items, retained proof of postage.
Have sent 5 e mails regarding when I will receive my refund - all have been ignored.
Rang the phone number that is in the pay pal information. Rings then cuts you off
Still waiting for any contact from them what so ever nearly a month later.
Disgusting

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Rebkey's Comment

Written on: 17/01/2013

maybe the timing of your order was bad, whatever I ordered in December was delayed and I am talking about other vendors as well. I hope you got the refund.

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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