Terrible customer service

Boohoo - www.boohoo.com
★★☆☆☆
1.6
From 463 reviews
15.0% of users recommend this

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dunking's review of Boohoo - www.boohoo.com

“Terrible customer service”

★☆☆☆☆

written by dunking on 15/12/2012

I sent a top back,too small,my account on Boohoo says return in progress,this has been 6 weeks,now they are saying they didn't receive the returned item They don't or can't read their emails it's like trying to communicate with a machine.I doubt I'll ever receive my refund Big RIP OFF

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Boohoo.com's Response to dunking's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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