rubbish service

Boohoo - www.boohoo.com
★★☆☆☆
1.6
15.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“rubbish service”

★☆☆☆☆

written by on 21/11/2012

I have used Boo Hoo on many occasions and never had a problem intil now. The last two orders I have placed have been completely the wrong items. When I have sent them back asking for the correct items to be sent I have just been refunded. The item I received today was the wrong item and one of the items I ordered wasn't even in the parcel. The delivery took ages now I have the added stress of returning the parcel to then have to still wait again for the correct products. I really can't be bothered ordering anything again. Total knightmare.

  • JUMPERS

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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