Terrible Service

1.6 / 5
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com


“Terrible Service”

Written on: 12/06/2011

I ordered a pair of boots from boohoo a couple of weeks ago, not only was the delivery late, when i opened the box to try these boots on, i found that one boot was a size 3 (which i ordered) and the other was a size 7 :O how could someone possibly make that kind of mistake!

  • A pair of boots for £8 down from £40

    Goods purchased & cost

  • Quality of website

  • Value For Money

Boohoo_Help's Comment

Written on: 25/10/2011

Hi there, my name is Hayley, I am the Social Media Advisor for boohoo.com. Please accept my sincere apologies for the inconvenience caused to you. This is a very unusual occurence and I have passed this feedback to the relevant person to avoid this happening again. We try our best at all times to provide excellent customer services and we appreciate our customers feedback, good or bad. I hope to see you shopping with boohoo again in the future despite this mistake.

Best wishes
boohoo.com x

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