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Asked by christinecoyle on 22nd April 2014 Report this content
I placed an order with Boohoo 4 and a half weeks ago, I still haven`t received it yet! It seems to have been everywhere but here! And now they are not answering my emails and their only phone number is dead! What do I do now?!

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Answers (4)
Report this content VanityCrane Written on: 22/04/2014
I did not have good experience with Boohoo either. I guess you can wait until they answer or just contact Consumer Protection Services.
Report this content FrustatedClothesAddict Written on: 22/04/2014
Have you tried contacting them via Twitter or Facrbook? I eventually got hold of the courier and made my own arrangements with them.
Report this content rebkey Written on: 25/04/2014
Look what they wrote here on this reviewcentre site, this is boohoo customer service talking. I personaly had a positive experience with them, look it s Easter time and maybe has smth to do with that, be patient and write back again:" Hello, Thank you for taking the time to leave a review for us on Review Centre. We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers. We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this. Our customer service department is open 24/7 and available to help.  If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7. Kind Regards, Boohoo
Report this content Lynnh20 Written on: 09/03/2015
I've shopped with boohoo for years, they are really going down. Even sneaking sale items back up. Don't even think that's legal. If you can't get through to any company at all, buy law they must acknowledge if you write a letter. Even spend a few pence on recorded delivery. That way there's proof you have done something and they aren't responding adaquetky. By writing a letter. And signed for at boohoo (recorded) they have to take note Good luck. ????????
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