Terrible customer service & second hand product delivered.

Click here if this is your business
★☆☆☆☆
1.1 / 5
3% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

markm3533's review of Blacks www.blacks.co.uk

★☆☆☆☆

“Terrible customer service and second hand product...”

Written on: 26/07/2013 by markm3533 (1 review written)

This is quite simply the worst company I have ever dealt with. We bought a tent that leaked. After 3 months of contacting customer services who told us 3 different things we finally sent the tent back by courier provided by Blacks/Millets. Fault would be verified and either a replacement or refund would be issued within 3 weeks. After 6 weeks I contacted them via email. After 7 I tried again. I then telephoned on Friday. On the third attempt I waited for 25 minutes on the end of a ringing phone. Finally answered. Advisor sent me her email address. I contacted her straight away with the email chain of my problem. On Monday contacted again for an update. "Please remind me of the issue," she asked. A week later they admitted that they had lost the tent! It was never returned. I asked for a replacement because the cost of a new one had gone up by £120. they said no. I contacted trading standards. Millets/Blacks then agreed. When they sent me the 'new' tent it was actually a damaged second hand tent. Worse was yet to come. When I opened it up there were staples inside the tent!! Unbelievable. Advisor then said couldn't exchange the tent but only send me another one when I had returned the second hand one. I held firm and we agreed that we would only exchange in store so that a shop assistant could verify the quality of the replacement product. Definitely would be completed by the end of the week. I even emailed with a transcript of the conversation. End of the week is here...still no resolution. "I didn't promise that," she said. "Written eveidence that shows you did," I said. Now I've been told that it'll be in store on Monday. Do I really believe them? I think not. I would avoid shopping at Blacks/Millets and any of the JD fashion outlets if you want anything like even exceptable customer service. This is just disgraceful.

  • Tent £340. Delivered a second hand tent!

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0