AA online customer service sucks

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1.7 / 5
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  • Customer Service

  • Quality of website

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hyBarnes326's review of American Apparel Store - www.americanapparelstore.com


“AA online customer service sucks”

Written on: 18/04/2014 by hyBarnes326 (1 review written)

I bought a pair of shorts online. They had a defect. They sewed fabric underneth the button making it almost impossible to button. I called customer service asking for an exchange. She said I needed to email a picture of the defect and she had to send it to another dept. to review it and they decide if I can exchange it or not. I never heard anything back. After a week I drove an hour to a store and exchanged them. I emailed them letting them know but still no response. I wont buy through thier online store again.

  • Goods purchased & cost

  • Customer Service

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