Click here if this is your business
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of American Apparel Store - www.americanapparelstore.com



Written on: 26/11/2012

I ordered this jacket on October 8th. Today is November 25th and I still have NOT received this jacket. It has been nearly two months now. Let me describe how BEYOND TERRIBLE their service is:

First, they lost my shipment. It wasn't until I followed up a week and a half later that I found out and that is when they ordered a replacement shipment. Otherwise I would have never received my shipment. When I finally did receive my shipment a month later, it was the wrong item. I had to ship the item back to their factory (you cannot take online orders to return in stores). I have called to find out what the status of my order is and it is still "processing in returns." I have not been refunded my money, nor have they sent out the replacement yet, even though they received the jacket I mailed back two weeks ago now. Nearly TWO MONTHS LATER AND I AM STILL WAITING TO RECEIVE MY JACKET. DISGUSTING CUSTOMER SERVICE, BAD POLICIES, UNORGANIZED PROCESSING INFORMATION, ETC. I will NEVER order from American Apparel again and DO NOT recommend other to order from them.

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0