Horrible customer service!!!!

ASOS Reviews - asos.com
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  • Customer Service

  • Quality of website

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marciapickett01's review of ASOS Reviews - asos.com

“Horrible customer service!!!!”

★☆☆☆☆

written by marciapickett01 on 09/03/2016

Order a bra and bikini and got the wrong size! I emailed them and got bounced around between 4 different people and they were all stupid! They didn't read my emails and just ignored me! Three days later I received a totally different bikini that was a one peice, different bathing suit and still the wrong size WTH!!!! I didn't even ask them for a new bathing suit....they just sent it! I would do service with them if they got a phone number for customer service! They are way to unorganized!!

  • Bra and bikini top

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Asos.com's Response to marciapickett01's Review

Written on: 09/03/2016

We're really sorry to hear this, as we're an online-based company we prefer to operate within social media channels and via email, we hope you can understand this. If you can get in touch with us via our help pages on our website or our Facebook/Twitter pages providing your order no, email address and DOB and we'll be more than happy to get this sorted out for you. ASOS Charlotte

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