Not Bad Customer Service

ASOS Reviews - asos.com
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Kelley357's review of ASOS Reviews - asos.com

“Not Bad Customer Service”

★★★★☆

written by Kelley357 on 25/08/2014

My order came within 6 total days from when i ordered it (In the US). The delivery was on time and un-damaged. I returned the shoes i ordered because they were a size too small. I did exactly as the instructions said and returned the parcel waiting 10 working days for it to arrive back to the warehouse. However, after waiting longer than 13 working days, i still had not gotten a confirmation email that they had received my parcel. I emailed them 3 times, all 3 times a customer care agent responded within 2 hours! They then arranged for my refund to be made promptly. I had read multiple reviews in which a person stated that ASOS never received their return and they did not get a refund, so i would like to show that the customer service IS HELPFUL at times. At least they were with my order!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Comment

Written on: 25/08/2014

Hey thanks for the awesome feedback! if you ever any problems in the future and can't get through to our email team, you can always send over a Private Message(on Facebook) or a DM(on Twitter via @ASOS_HeretoHelp). ASOS

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