They will ship you something similar to what you ordered...

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS -


“They will ship you something similar to what you...”

Written on: 07/08/2014

I placed my first order and was so excited they had the shoe I was looking for. When it came it was the next size larger. I logged on to see if I made the mistake, and soon found out they were sold out in my size and just shipped the nearest thing. I also noticed that the price had gone down. I emailed them and they said there was nothing they could do. They included a 10% off coupon for my trouble. Very cold email and point blank. Ship our shoes back and keep an eye on the shoe. We may get it in again, we may not. The shoe isn't terribly big, but it's the point. They should credit me on the sale price at the very least. It went down before I even received them. Very poor customer service.

  • $34

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money's Comment

Written on: 07/08/2014

Hey, sorry to hear you've had a bit of trouble with your order. All of our products are labelled with UK sizes, so if you ordered in your Countries size then this could explain the difference in size. We would love to take another look at this for you, and see how we can help, so can you please send over a message to us on Facebook or Tweet @ASOS_heretohelp? We'll need your email address, order number and the name of the Shoes so we can check this out. Thanks, ASOS Leyanne

Reply to this comment
Report this review
Was this review helpful? 0 0